If you missed part one of this three-part blog series, click here to read it now!
Community banks are relationship-centered. Often our customers walk in and are greeted by their first name. That's because many of our staff work in the community and live there, raise their kids there, and volunteer there. They care about our customers and the relationships they build along the way.
There is a misconception that big banks have the technology and smaller banks don't. While some banks have more than others, community banks have a lot of banking technology. We take pride in being one of the first to adopt new technology in our markets. It's a convenience we know our customers need. Time-saving banking technology saves our customers time. We have a mission to inspire and implement solutions that allow our customers to focus less on banking transactions and more on what matters most to them.
We want to reinvent how people think about banking, and deliver a positive, memorable experience. For some, that means technology, and for others, that means traditional banking methods. We have options for both! No matter how you choose to do your banking, we will do our best to deliver the best banking experience possible!
We know customer service is a big part of our customer's experience. To us, that means giving them answers, solutions, and options to communicate with us in ways that make sense for them at the moment. We are always more than happy to take a phone call, but realize sometimes you'd rather use other modes of communication. We've got you covered there too!
You may have a quick question and don't want to call. We get it. Our chat feature is becoming a popular method of communication. Our customers can chat with us using our online chat feature! We've also set up loads of resources to help after hours, including an after-hours answering service, and online video tutorials and click-thru demos of our online and mobile banking features.
As a strong community bank, we can offer employment opportunities and provide our staff with the tools they need to build a career with us. We are constantly working to develop a culture that prides itself on helping our coworkers, customers, and communities. It's a culture of inclusion where our team not only has a seat at the table, but a voice. All too often, those voices get lost in a corporate bank setting. We know there is value in the unique perspective each voice has.
At the end of the day our vision is to enhance the quality of life for our customers, staff, and community through innovative and personal experiences that build deep, lifelong relationships.